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Results for "customer experience"


  • Status: New
    New
    A

    Alex Genadinik

    Customer Service, Customer Support, Customer Experience

    Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

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    4.9
    Rating, 4.9 out of 5 stars
    ·
    14 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    D

    Dubai College of Tourism

    Advanced Guest Experience and Service Leadership in Dubai

    Skills you'll gain: Service Recovery, Service Design, Journey Mapping, Customer experience improvement, Tactfulness, Experience Design, Guest Relations, Professional Development, Verbal Communication Skills, Hospitality Services, Team Performance Management, Communication, Communication Strategies, Customer Service, Hospitality, Service Management, Initiative and Leadership, Team Leadership, Leadership, Operations

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    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    B

    Braze

    Customer Engagement Specialist

    Skills you'll gain: Customer Engagement, Customer Retention, Campaign Management, Cross-Channel Marketing, Personalized Campaigns, Driving engagement, Marketing Analytics, AI Personalization, Campaign Planning, Advertising Campaigns, Promotions and Campaigns, Brand Marketing, Email Marketing, Digital Marketing Campaigns, Digital Brand Strategy, Marketing, Digital Marketing Tools, Digital Marketing, Analytics, Business Reporting

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    Beginner · Course · 3 - 6 Months

  • Status: New
    New
    E

    EDUCBA

    Innovative Customer Service Techniques

    Coursera Plus

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    Mixed · Course · 1 - 3 Months

  • Status: New
    New
    E

    EDUCBA

    Customer Feedback for Business Growth

    Coursera Plus

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    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    U

    University of Arizona

    Customer-Focused Entrepreneurship: Insights & Recovery

    Skills you'll gain: Active Listening, Surveys, Customer Relationship Building, Customer Insights, Team Collaboration, User Feedback, Customer Service, Customer experience improvement, Customer Analysis, Customer Engagement, Customer Retention, Data-Driven Decision-Making, Analysis, Decision Making, Data Storytelling, Stakeholder Communications, Brand Loyalty, Entrepreneurship, Business Strategy, Accountability

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    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    U

    University of Arizona

    Customer-Focused Entrepreneurship: Service Insight & Loyalty

    Skills you'll gain: Customer Service, Customer Retention, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Brand Loyalty, Customer Insights, User Feedback, Customer Engagement, Customer experience strategy (CX), Customer experience improvement, Customer Analysis, Strategic Thinking, User Research, Relationship Management, Consumer Behaviour, Business Strategy, Entrepreneurship, Active Listening

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    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    A

    Alex Genadinik

    Customer Experience: How To Delight Customers

    Skills you'll gain: Customer experience improvement, Customer Service, Customer Retention, Customer experience strategy (CX), Client Services, Customer Complaint Resolution, Customer Relationship Building, Customer Engagement, Brand Loyalty, Experience Design, Process Analysis, Process Improvement, Continuous Improvement Process

    Coursera Plus

    Included with Coursera Plus

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    I

    Interplay Learning

    Customer Service for Trades

    Skills you'll gain: Customer experience improvement, Verbal Communication Skills, User Feedback, Customer Service, Consultative Approaches, Active Listening, Customer Relationship Building, Expectation Management, Communication, Professionalism, Customer Complaint Resolution, Trustworthiness, Rapport Building, Problem Solving, Professional Development, Composure, Non-Verbal Communication, Maintenance, Repair, and Facility Services, Facility Repair And Maintenance, HVAC

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    Included with Coursera Plus

    Beginner · Course · 1 - 3 Months

  • A

    AI CERTs

    Customer Experience in Telecommunication

    Skills you'll gain: AI Personalization, Personalized Service, Customer Analysis, Customer Engagement, Customer experience strategy (CX), Customer Insights, Driving engagement, Customer Service, Ethical Standards And Conduct, Customer Retention, Operational Efficiency, Predictive Modeling, Continuous Monitoring

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    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    M

    Microsoft

    AI & Data Insights

    Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Power BI, Customer Insights, Customer Analysis, Dashboard Creation, AI Personalization, Customer experience improvement, Microsoft Copilot, Customer Data Management, Customer Service, Personalized Service, Analytical Skills, Data Validation, Data Analysis, AI Integrations, Data Integrity, Performance Analysis, Data Quality, Customer Communications Management

    Coursera Plus

    Included with Coursera Plus

    Beginner · Course · 1 - 3 Months

  • E

    Edureka

    Mastering Generative AI for Customer Service Excellence

    Skills you'll gain: Prompt Engineering, Miro AI, Prompt Patterns, Generative AI Agents, Prompt Engineering Tools, Responsible AI, AI Product Strategy, No-Code Development, Generative AI, Workflow Management, Email Automation, Process Design, ChatGPT, Customer Analysis, Content Performance Analysis, Customer Data Management, Customer Inquiries, Customer and Client Support, AI Workflows, Emotional Intelligence

    Coursera Plus

    Included with Coursera Plus

    Beginner · Specialization · 1 - 3 Months

1234…696

In summary, here are 10 of our most popular customer experience courses

  • Customer Service, Customer Support, Customer Experience: Alex Genadinik
  • Advanced Guest Experience and Service Leadership in Dubai : Dubai College of Tourism
  • Customer Engagement Specialist: Braze
  • Innovative Customer Service Techniques: EDUCBA
  • Customer Feedback for Business Growth: EDUCBA
  • Customer-Focused Entrepreneurship: Insights & Recovery: University of Arizona
  • Customer-Focused Entrepreneurship: Service Insight & Loyalty: University of Arizona
  • Customer Experience: How To Delight Customers: Alex Genadinik
  • Customer Service for Trades: Interplay Learning
  • Customer Experience in Telecommunication: AI CERTs

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