Skills you'll gain: Microsoft Copilot, Microsoft 365, Personalized Campaigns, Sales Enablement, Marketing Automation, Marketing Operations, Customer experience improvement, Generative AI, Business Process Automation, Data-Driven Marketing, Campaign Management, AI Security, Sales Process, Sales Strategy, Customer Service, Business Metrics, AI Personalization, Customer Support, AI Integrations, Critical Thinking

Skills you'll gain: AI Personalization, Amazon Web Services, Image Analysis, Artificial Intelligence, Computer Vision, Artificial Intelligence and Machine Learning (AI/ML), Natural Language Processing, Text Mining, AI Workflows, AI Integrations, Applied Machine Learning, Unstructured Data

Skills you'll gain: Computer Vision, Convolutional Neural Networks, Image Analysis, Control Systems, Robotics, Deep Learning, Simulation and Simulation Software, Software Architecture, Simulations, Safety Assurance, Global Positioning Systems, Hardware Architecture, Systems Architecture, Network Routing, Graph Theory, Estimation, Algorithms, Predictive Modeling, Mathematical Modeling, Linear Algebra

Skills you'll gain: Internet Of Things, Robotics, Manufacturing Processes, Automation, Manufacturing and Production, Production Process, Manufacturing Standards, Robotic Process Automation, Innovation, Computer-Aided Design, Emerging Technologies, Digital Transformation, General Networking, Simulation and Simulation Software

Skills you'll gain: AI Personalization, Generative AI, Personalized Service, Responsible AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, AI Integrations, LLM Application, Data Ethics

Skills you'll gain: Augmented Reality, Augmented and Virtual Reality (AR/VR), Live Streaming, Multimedia, Emerging Technologies, Market Analysis, Photo/Video Production and Technology, Network Routing, Cloud Services, Network Protocols, Cloud Computing, Application Development, Image Analysis, Computer Vision, Business Modeling, Content Management

Skills you'll gain: ChatGPT, Customer Service, Personalized Service, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer Inquiries, Generative AI Agents, Customer experience improvement, AI Integrations, Customer experience strategy (CX), Generative AI, Product Support, System Configuration

Skills you'll gain: Service Management, IT Service Management, Service Level, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Software Documentation, Continuous Improvement Process, Customer Support, Customer experience improvement, Incident Management, AI Enablement, Record Keeping, AI Integrations

Skills you'll gain: Control Systems, Computer Vision, Image Analysis, Robotics, Machine Controls, Automation, Embedded Software, Simulations, Simulation and Simulation Software, Systems Architecture, Virtual Environment, Software Architecture, Predictive Modeling, Computer Hardware, Estimation

Skills you'll gain: Capacity Management, Information Technology Infrastructure Library, IT Service Management, Service Management, Problem Management, Change Control, IT Management, Service Level, Security Management, Capacity Planning, Incident Management, Service Level Agreement, Change Management, Change Requests, Information Technology Operations, Information Assurance, Security Controls, Organizational Change, Help Desk Support, Computer Security Incident Management

Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Organizational Change, Service Improvement, Culture Transformation, Process Mapping, Key Performance Indicators (KPIs), Journey Mapping, Customer Service, Hospitality Management, Hospitality, Guest Relations, Customer Analysis, Hotel And Restaurant Management, Hospitality and Food Services, Sustainable Business, Collaboration

Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Guest Relations, Hospitality Services, Hospitality and Food Services, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Communication Strategies, Communication, Empathy, Active Listening