
Skills you'll gain: Healthcare Ethics, Medical Equipment and Technology, Health Care Administration, Hospital Experience, Nursing Management, Nursing Administration, Health Systems, Infection Control, Medical Equipment, Intensive Care Unit, Health Administration, Medical Support, Medical Management, Telehealth, Health Informatics, Health Information Management, Patient Flow, Bed Management, Hospital Admissions, Health Technology
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, IT Management, Service Management, Business Relationship Management, Control Objectives for Information and Related Technology (COBIT), Service Level, Continuous Improvement Process, Process Design, Service Design, Stakeholder Engagement, Continuous Quality Improvement (CQI), Service Level Agreement, Operational Excellence, Organizational Strategy, Process Improvement, Organizational Development, Process Development, Organizational Change, Organizational Leadership
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Integrated Marketing Communications, Service Design, Service Management, Customer Relationship Building, Service Improvement, Strategic Marketing, Marketing Communications, Employee Training, Product Marketing, Operational Excellence, Marketing Channel, Marketing, Quality Management, Product Strategy, Staff Management, Promotional Strategies, Quality Assessment, Branding
Mixed · Course · 1 - 3 Months
University of Pennsylvania
Skills you'll gain: People Management, Financial Reporting, Financial Acumen, Financial Data, Financial Statement Analysis, Financial Statements, Financial Accounting, Social Determinants Of Health, Operations Management, Team Performance Management, Income Statement, Human Relations Movement, Employee Performance Management, Financial Analysis, Health Systems, Operational Performance Management, Health Care Administration, Health Care Procedure and Regulation, Health Care, Insurance
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Service Management, IT Service Management, Service Level, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Software Documentation, Continuous Improvement Process, Customer Support, Customer experience improvement, Incident Management, AI Enablement, Record Keeping, AI Integrations
Beginner · Course · 1 - 3 Months

Skills you'll gain: Adobe Experience Manager, Content Management Systems, Content Development and Management, Digital Content, Version Control, Web Content, Cross-Functional Collaboration, Asset Management, Digital Assets, Cloud-Native Computing, Content Management, Digital Publishing, Workflow Management, Digital Transformation, Cloud Platforms, Document Management, Workforce Development, Project Management, Project Implementation, Business Analysis
Beginner · Specialization · 1 - 3 Months

Amazon Web Services
Skills you'll gain: Amazon Web Services, Hybrid Cloud Computing, Cloud Security, Cloud-Native Computing, Cloud Management, Security Management, System Monitoring, Managed Services, Infrastructure Architecture, Control Panels, Service Management
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Cloud Infrastructure, Technical Consulting, Information Technology, System Configuration, Cloud Computing, Cloud Services, Servers, Network Administration, Network Infrastructure, Data Storage
Beginner · Course · 1 - 3 Months

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Computing Platforms
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Service Management, Service Improvement, Quality Improvement, Service Design, Service Level, IT Service Management, Customer experience improvement, Self Service Technologies, Call Center Experience, Customer Service, Quality Management, IT Management, Intranet, Continuous Improvement Process, Help Desk Support, Process Design, Systems Integration, Operations, Account Management, Inbound Calls
Intermediate · Course · 3 - 6 Months

Mixed · Course · 1 - 4 Weeks

Skills you'll gain: People Management, Leadership and Management, Team Performance Management, Team Management, Trustworthiness, Leadership, Interpersonal Communications, Team Building, Conflict Management, Performance Management, Team Leadership, Business Leadership, Active Listening, Team Motivation, Relationship Building, Honesty, Constructive Feedback, Empathy, Coaching, Organizational Strategy
Intermediate · Specialization · 3 - 6 Months