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CRM Courses

CRM courses can help you learn customer segmentation, sales pipeline management, data analysis, and effective communication strategies. You can build skills in relationship building, customer retention techniques, and leveraging feedback to enhance service offerings. Many courses introduce tools like Salesforce, HubSpot, and Zoho, showing how to use these platforms for tracking customer interactions, automating marketing efforts, and analyzing sales performance.

Popular CRM Courses and Certifications


  • Status: New
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    Microsoft

    Advanced Customer Relationship Management

    Skills you'll gain: Customer Retention, Customer Success Management, Needs Assessment, Customer Relationship Management (CRM) Software, Customer Relationship Management, Microsoft Copilot, Proposal Development, Customer Engagement, Relationship Building, Data-Driven Decision-Making, Account Management, Strategic Partnership, Loyalty Programs, Customer Relationship Building, Proposal Writing, Power BI, Relationship Management, Customer experience improvement, Gap Analysis, Presentations

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
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    Coursera

    Market Research, CRM, and Social Media Management

    Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Social Media Marketing, Market Research, Surveys, Marketing Automation, Digital Marketing Tools, Marketing, Customer Relationship Management, Content Scheduling, Brand Awareness, Social Media Management, Social Media, Marketing Effectiveness, Research Methodologies, Market Analysis, Customer Data Management, Customer Communications Management, Content Management, Analytics

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    Sage Publications

    Selling & Sales Management

    Skills you'll gain: Sales Prospecting, Closing (Sales), Sales Presentation, Sales Process, Sales Management, Active Listening, Selling Techniques, Conflict Management, Customer Acquisition Management, Sales, Prospecting and Qualification, Account Strategy, Sales Strategy, General Sales Practices, Persuasive Communication, Customer Relationship Management, Customer Analysis, Sales Development, Ethical Standards And Conduct, Network Administration

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
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    Coursera

    Sync CRM Contacts

    Skills you'll gain: Customer Relationship Management (CRM) Software, Email Marketing, Data Mapping, Marketing Automation, Data Validation, Customer Relationship Management, Gmail, Email Automation, Marketing Effectiveness, Data Integration, Marketing, Customer Data Management, Personalized Campaigns, Data Quality, Data Import/Export, Operational Efficiency

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
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    Packt

    Salesforce CRM Administration Handbook

    Skills you'll gain: Salesforce, Data Management, Customer Relationship Management (CRM) Software, Systems Administration, Customer Relationship Management, Administration, Dashboard, Management Reporting, Data Access, Enterprise Application Management, User Provisioning, Sales Management, User Accounts, Business Software, Workflow Management, Client Support, Role-Based Access Control (RBAC), Identity and Access Management, Automation, Process Development

    Beginner · Course · 3 - 6 Months

  • Status: New
    New
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    Packt

    Salesforce Interview Mastery: Questions, Scenarios, and Expert Answers

    Skills you'll gain: Visualforce, Salesforce Development, Salesforce Object Query Language (SOQL), Salesforce, User Provisioning, Interviewing Skills, Data Security, Workflow Management, Authorization (Computing), Role-Based Access Control (RBAC), Business Process Automation, Identity and Access Management, Data Management, Data Sharing, Transaction Processing, Data Validation, Code Coverage, Unit Testing, Data Processing, Debugging

    Intermediate · Course · 1 - 3 Months

  • Status: New
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    Status: Free Trial
    Free Trial
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    Coursera

    Channel & Performance Analysis

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    M

    Microsoft

    AI-Enhanced Prospecting and Sales Techniques

    Skills you'll gain: Sales Presentation, Prompt Engineering, Microsoft Copilot, Sales Prospecting, Sales Presentations, Prospecting and Qualification, Lead Generation, Customer Analysis, Customer Insights, Sales, Prompt Engineering Tools, Sales Process, Microsoft PowerPoint, Sales Strategy, Presentations, General Sales Practices, AI Enablement, AI Personalization, AI Integrations, Customer Relationship Management (CRM) Software

    Advanced · Course · 1 - 4 Weeks

  • Status: New
    New
    M

    Microsoft

    Introduction to Sales and AI Fundamentals

    Skills you'll gain: Sales Process, Microsoft Copilot, Product Knowledge, Sales, Sales Presentation, Selling Techniques, Sales Enablement, Value Propositions, AI Personalization, Communication, Prompt Engineering, AI Enablement, Communication Strategies, Customer Relationship Management (CRM) Software, AI Integrations

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Business Intelligence & Visualization

    Beginner · Course · 3 - 6 Months

  • Status: New
    New
    M

    Microsoft

    Copilot for Sales

    Skills you'll gain: Microsoft Copilot, Overcoming Objections, Marketing Collateral, Sales Presentation, Sales Development, Sales Enablement, Closing (Sales), Sales Presentations, Sales Operations, AI Enablement, AI Product Strategy, Microsoft Teams, Customer Relationship Management (CRM) Software, Sales Strategy, Meeting Facilitation, Personalized Service, Personalized Campaigns, AI Personalization, AI powered creativity, AI Integrations

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Banking Payments and Financial Services

    Skills you'll gain: Banking Services, Bank Regulations, Banking, Payment Systems, Financial Inclusion, Customer Relationship Management, Payment Processing, Financial Regulation, Financial Services, Regulatory Requirements, International Finance, Customer experience improvement, Regulatory Compliance, Merchant Services, Investments, Investment Management, Customer Relationship Building, Technology Strategies

    Mixed · Course · 1 - 4 Weeks

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