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CRM Courses

CRM courses can help you learn customer segmentation, sales pipeline management, data analysis, and effective communication strategies. You can build skills in relationship building, customer retention techniques, and leveraging feedback to enhance service offerings. Many courses introduce tools like Salesforce, HubSpot, and Zoho, showing how to use these platforms for tracking customer interactions, automating marketing efforts, and analyzing sales performance.

Popular CRM Courses and Certifications


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    EDUCBA

    Banking Payments and Financial Services

    Skills you'll gain: Banking Services, Bank Regulations, Banking, Payment Systems, Financial Inclusion, Customer Relationship Management, Payment Processing, Financial Regulation, Financial Services, Regulatory Requirements, International Finance, Customer experience improvement, Regulatory Compliance, Merchant Services, Investments, Investment Management, Customer Relationship Building, Technology Strategies

    Mixed · Course · 1 - 4 Weeks

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    Microsoft

    AI & Data Insights

    Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Power BI, Customer Insights, Customer Analysis, Dashboard Creation, AI Personalization, Customer experience improvement, Microsoft Copilot, Customer Data Management, Customer Service, Personalized Service, Analytical Skills, Data Validation, Data Analysis, AI Integrations, Data Integrity, Performance Analysis, Data Quality, Customer Communications Management

    Beginner · Course · 1 - 3 Months

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    Microsoft

    Copilot for Sales

    Skills you'll gain: Microsoft Copilot, Overcoming Objections, Marketing Collateral, Sales Presentation, Sales Development, Sales Enablement, Closing (Sales), Sales Presentations, Sales Operations, AI Enablement, AI Product Strategy, Microsoft Teams, Customer Relationship Management (CRM) Software, Sales Strategy, Meeting Facilitation, Personalized Service, Personalized Campaigns, AI Personalization, AI powered creativity, AI Integrations

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Automate CRM Nudges

    Skills you'll gain: Customer Relationship Management (CRM) Software, Marketing Automation, Customer Relationship Management, Email Automation, Customer Analysis, Customer Engagement, Content Performance Analysis, Customer Retention, Email Marketing, Driving engagement, Conversion Funnel Analysis, Customer Success Management, Customer Communications Management, AI Personalization, Automation, Workflow Management, Copywriting, Workforce Planning, Communication

    Intermediate · Course · 1 - 4 Weeks

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    Sage Publications

    Selling & Sales Management

    Skills you'll gain: Sales Prospecting, Closing (Sales), Sales Presentation, Sales Process, Sales Management, Active Listening, Selling Techniques, Conflict Management, Customer Acquisition Management, Sales, Prospecting and Qualification, Account Strategy, Sales Strategy, General Sales Practices, Persuasive Communication, Customer Relationship Management, Customer Analysis, Sales Development, Ethical Standards And Conduct, Network Administration

    Beginner · Specialization · 3 - 6 Months

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    EDUCBA

    Social Media Marketing Strategies & Analytics

    Skills you'll gain: Social Media Marketing, Social Media, Social Media Strategy, Social Media Campaigns, Social Media Analytics, Social Media Management, Social Media Content, Pinterest, Marketing Strategies, Marketing Planning, Instagram, Content Performance Analysis, Campaign Planning, LinkedIn, Smart Goals, Facebook, Customer Relationship Management, Marketing Channel, Goal Setting, Customer Engagement

    Mixed · Course · 1 - 4 Weeks

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    Microsoft

    AI-Enhanced Prospecting and Sales Techniques

    Skills you'll gain: Sales Presentation, Prompt Engineering, Microsoft Copilot, Sales Prospecting, Sales Presentations, Prospecting and Qualification, Lead Generation, Customer Analysis, Customer Insights, Sales, Prompt Engineering Tools, Sales Process, Microsoft PowerPoint, Sales Strategy, Presentations, General Sales Practices, AI Enablement, AI Personalization, AI Integrations, Customer Relationship Management (CRM) Software

    Advanced · Course · 1 - 4 Weeks

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    EDUCBA

    Supply Chain Management Fundamentals

    Skills you'll gain: Supply Chain, Supply Chain Management, Supply Management, Supply Chain Systems, Procurement, Supply Chain Planning, Logistics Management, Inventory Control, Transportation, Supply Chain, and Logistics, Logistics, Inventory and Warehousing, Operations Management, Warehousing, Business Operations, Supply And Demand, Forecasting, Cost Control, Business, Planning, Analysis

    Mixed · Course · 1 - 3 Months

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    Microsoft

    Introduction to Sales and AI Fundamentals

    Skills you'll gain: Sales Process, Microsoft Copilot, Product Knowledge, Sales, Sales Presentation, Selling Techniques, Sales Enablement, Value Propositions, AI Personalization, Communication, Prompt Engineering, AI Enablement, Communication Strategies, Customer Relationship Management (CRM) Software, AI Integrations

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Unearth Needs Fast

    Skills you'll gain: Oral Comprehension, Active Listening, Consultative Selling, B2B Sales, Customer Insights, Price Negotiation, Auditing, Customer Relationship Management, Sales Enablement, Customer Relationship Management (CRM) Software, Verbal Communication Skills, Needs Assessment, Communication Strategies, Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Fundação Instituto de Administração

    Fundamentos de IA Aplicados ao CRM

    Skills you'll gain: Predictive Analytics, Customer Relationship Management, Machine Learning Methods, Predictive Modeling, Data Literacy, Customer Data Management, Artificial Intelligence and Machine Learning (AI/ML), Advanced Analytics, Data-Driven Decision-Making, Applied Machine Learning, Machine Learning Algorithms, Artificial Intelligence, Machine Learning, AI literacy, Deep Learning, Model Evaluation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
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    EDUCBA

    Retail Supply Chain and Relationship Management

    Skills you'll gain: Reverse Logistics, Retail Management, Retail Store Operations, Strategic Sourcing, Inventory and Warehousing, Customer experience improvement, Procurement, Customer experience strategy (CX), Warehouse Management, Warehousing, Transportation, Supply Chain, and Logistics, Supply Chain, Supply Management, Customer Service, Logistics, Operations Management, Customer Relationship Management, Relationship Management, Operations, Operational Efficiency

    Mixed · Course · 1 - 3 Months

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