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Technical Support Courses

Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Popular Technical Support Courses and Certifications


  • Status: Free Trial
    Free Trial
    P

    Packt

    Linux Troubleshooting Fundamentals

    Skills you'll gain: Systems Analysis, Virtual Environment, Virtualization and Virtual Machines, End User Training and Support, Help Desk Support, System Configuration, Record Keeping, Cloud Deployment

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Provide Confluence Help

    Skills you'll gain: End User Training and Support, Product Support, Technical Support, Technical Documentation, Collaborative Software, Self Service Technologies, Software Documentation, Product Knowledge, Technical Communication, Scalability, Information Management, Product Development, Search Engine Optimization

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    C

    Coursera

    GenAI for Cloud Support Associates

    Skills you'll gain: Responsible AI, Generative AI, AI literacy, Google Cloud Platform, AI Enablement, System Support, Data Ethics, LLM Application, Model Evaluation, Strategic Planning

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    K

    Knowledge Accelerators

    Promoting Accessible Workplaces with Assistive Technology

    Skills you'll gain: Workplace inclusivity, Diversity Training, Diversity Awareness, Disabilities, Technical Communication, Diversity Equity and Inclusion Initiatives, Interactive Learning, Verbal Communication Skills, Web Content, Visual Impairment Education, Developmental Disabilities, Education Software and Technology, Microsoft Office, Microsoft Windows

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    The Critical Role of IT Support Staff in Healthcare

    Skills you'll gain: Desktop Support, End User Training and Support, Technical Support and Services, Medical Support, Help Desk Support, Healthcare Industry Knowledge, Technical Support, Health Technology, Information Technology, Health Care, Information Technology Operations, Issue Tracking

    4.7
    Rating, 4.7 out of 5 stars
    ·
    773 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Peripherals, Operating Systems, and Display Technologies

    Skills you'll gain: Peripheral Devices, Network Troubleshooting, Desktop Support, Computer Displays, USB, Display Devices, TCP/IP, Virtual Local Area Network (VLAN), Operating System Administration, Hardware Troubleshooting, Mac OS, Microsoft Windows, General Networking, Technical Support and Services, Technical Support, Network Infrastructure, System Support, Local Area Networks, Network Protocols, Knowledge of Apple Software

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    Universidad de Palermo

    Gestión de tecnologías de la información

    Skills you'll gain: IT Management, Customer Relationship Management, Enterprise Resource Planning, Business Process Management, Business Process, Customer Relationship Management (CRM) Software, Business Intelligence, Operations Management, Business Intelligence Software, Process Improvement, Business Operations, Information Technology, Business Technologies, Continuous Improvement Process, Information Systems, Information Technology Operations, Quality Management, IT Infrastructure, Information Technology Architecture, Technology Strategies

    4.9
    Rating, 4.9 out of 5 stars
    ·
    474 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Trabajando de inicio a fin con GIT

    Skills you'll gain: Version Control, GitHub, Git (Version Control System), Collaborative Software

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    P

    Packt

    Security and Troubleshooting Essentials

    Skills you'll gain: Hardware Troubleshooting, Information Systems Security, Information Technology, Security Software, Malware Protection, Data Security, Encryption, Security Awareness, Endpoint Security, Authentications, Patch Management, Technical Support, Firewall, Data Integrity

    Beginner · Course · 1 - 4 Weeks

  • A

    Amazon Web Services

    Cloud Support Essentials: A Technical Approach

    Skills you'll gain: Command-Line Interface, Network Troubleshooting, Linux Commands, Linux, Linux Servers, Technical Support and Services, Linux Administration, Technical Support, Network Infrastructure, Amazon Web Services, File Management, Remote Access Systems, Network Protocols, Network Security, Operating Systems, Package and Software Management, System Configuration, DevOps, Communication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    27 reviews

    Beginner · Course · 1 - 4 Weeks

  • A

    Amazon Web Services

    Skills and Best Practices for Cloud Support Associates

    Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Technical Support and Services, Oral Expression, Customer and Client Support, Communication, Consultative Approaches, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI

    4.9
    Rating, 4.9 out of 5 stars
    ·
    28 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Operations and Patient Safety for Healthcare IT Staff

    Skills you'll gain: Telehealth, Patient Safety, Health Technology, Medical Equipment and Technology, Help Desk Support, Technical Support, Health Informatics, Health Care, Issue Tracking, Change Control, Medical Devices, Network Troubleshooting, Change Requests, Disaster Recovery, Technical Documentation, Accident Prevention, General Networking

    4.8
    Rating, 4.8 out of 5 stars
    ·
    207 reviews

    Mixed · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular technical support courses

  • Linux Troubleshooting Fundamentals: Packt
  • Provide Confluence Help: Coursera
  • GenAI for Cloud Support Associates: Coursera
  • Promoting Accessible Workplaces with Assistive Technology : Knowledge Accelerators
  • The Critical Role of IT Support Staff in Healthcare: Johns Hopkins University
  • Peripherals, Operating Systems, and Display Technologies: Packt
  • Gestión de tecnologías de la información: Universidad de Palermo
  • Trabajando de inicio a fin con GIT: Coursera
  • Security and Troubleshooting Essentials: Packt
  • Cloud Support Essentials: A Technical Approach: Amazon Web Services

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