Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Skills you'll gain: Linux Administration, Linux, Package and Software Management, Remote Access Systems, File Management, Linux Commands, Operating System Administration, OS Process Management, Ubuntu, Red Hat Enterprise Linux, Systems Administration, System Monitoring, File Systems, General Networking, Event Monitoring, System Configuration, Network Troubleshooting, Software Installation, Service Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Lightweight Directory Access Protocols, Git (Version Control System), Authentications, Collaborative Software, Linux Administration, Linux, Version Control, Open Source Technology, Identity and Access Management
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Responsible AI, Generative AI, AI literacy, Google Cloud Platform, AI Enablement, System Support, Data Ethics, LLM Application, Model Evaluation, Strategic Planning
Intermediate · Course · 1 - 4 Weeks

Knowledge Accelerators
Skills you'll gain: Workplace inclusivity, Diversity Training, Diversity Awareness, Disabilities, Technical Communication, Diversity Equity and Inclusion Initiatives, Interactive Learning, Verbal Communication Skills, Web Content, Visual Impairment Education, Developmental Disabilities, Education Software and Technology, Microsoft Office, Microsoft Windows
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Diversity Training, Intercultural Competence, Workplace inclusivity, Recognizing Others, Diversity Equity and Inclusion Initiatives, Emergency Response, Professionalism, Communication Strategies, Team Collaboration, Behavior Management, De-escalation Techniques
Beginner · Course · 1 - 3 Months

Skills you'll gain: Agentic Workflows, Generative AI Agents, Agentic systems, AI Orchestration, OpenAI API, OpenAI, LLM Application, Performance Tuning, Real Time Data, Tool Calling, Prompt Patterns, Prompt Engineering, Token Optimization, AI Security, Application Programming Interface (API), Software Development Tools
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: AI Personalization, Generative AI, Personalized Service, Responsible AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, AI Integrations, LLM Application, Data Ethics
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: COBOL (Programming Language), Agile Software Development, Systems Development Life Cycle, Agile Methodology, Technical Support, Software Development Methodologies, Software Development Life Cycle, Agile Project Management, Scrum (Software Development), Technical Support and Services, Software Development, Help Desk Support, System Support, Software Quality Assurance, Quality Assurance, Software Quality (SQA/SQC), Mainframe Computing, Code Review, Issue Tracking, Computer Programming
Beginner · Course · 1 - 3 Months

Skills you'll gain: AI Orchestration, AI Workflows, Agentic Workflows, Generative AI Agents, Agentic systems, OpenAI API, Model Deployment, OpenAI, AI Integrations, Tool Calling, LLM Application, Enterprise Application Management, OAuth, Model Context Protocol, Prompt Engineering, Performance Tuning, Real Time Data, Interoperability, Prompt Patterns, Application Deployment
Intermediate · Professional Certificate · 3 - 6 Months

Skills you'll gain: Control Panels, User Accounts, File Management, User Provisioning, System Configuration, Application Deployment, Web Presence, Safety and Security, User Interface (UI)
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: End User Training and Support, Training and Development, Collaborative Software, Technical Documentation, Technical Communication, Technical Support, Document Management, Document Control, Software Development Life Cycle, Query Languages
Intermediate · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: ChatGPT, Customer Service, Personalized Service, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer Inquiries, Generative AI Agents, Customer experience improvement, AI Integrations, Customer experience strategy (CX), Generative AI, Product Support, System Configuration
Mixed · Course · 1 - 4 Weeks