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  • Service Improvement

Results for "service improvement"


  • Status: Free Trial
    Free Trial
    U

    University at Buffalo

    Data-Driven Process Improvement

    Skills you'll gain: Process Mapping, Performance Improvement, Data Collection, Process Improvement, Process Improvement and Optimization, Business Process, Business Process Improvement, Process Design, Data Strategy, Process Analysis, Data-Driven Decision-Making, Performance Measurement, Process Flow Diagrams, Business Priorities, Data Validation, Business Process Modeling, Plan Execution, Data Capture, Operational Performance Management, Performance Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    259 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    C

    Coursera

    Public Sector Efficiency: Optimizing Business Processes

    Skills you'll gain: Process Improvement, Performance Measurement, Performance Metric, Workflow Management, Process Improvement and Optimization, Business Process Improvement, Performance Improvement, Business Process, Process Optimization, Process Management, Process Analysis, Business Process Management, Continuous Improvement Process, Service Improvement, Key Performance Indicators (KPIs), Business Process Automation, Operational Efficiency, Automation, Organizational Skills

    4.3
    Rating, 4.3 out of 5 stars
    ·
    42 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    U

    University of Arizona

    Customer-Focused Entrepreneurship: Service Insight & Loyalty

    Skills you'll gain: Customer Service, Customer Retention, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Brand Loyalty, Customer Insights, User Feedback, Customer Engagement, Customer experience strategy (CX), Customer experience improvement, Customer Analysis, Strategic Thinking, User Research, Relationship Management, Consumer Behaviour, Business Strategy, Entrepreneurship, Active Listening

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    L

    Logical Operations

    Excellence in Customer Service (Advanced)

    Skills you'll gain: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Customer Engagement, Verbal Communication Skills, Customer Communications Management, Communication

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    Imperial College London

    Using Data for Healthcare Improvement

    Skills you'll gain: Qualitative Research, Continuous Quality Improvement (CQI), Data Literacy, Quantitative Research, Data Collection, Data-Driven Decision-Making, Statistical Methods, Data Analysis, Systems Of Measurement

    4.8
    Rating, 4.8 out of 5 stars
    ·
    49 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    T

    Technical University of Munich (TUM)

    Advanced Lean Production & Continuous Improvement

    Skills you'll gain: Lean Manufacturing, Quality Improvement, Production Schedule, Production Process, Kaizen Methodology, Quality Management, Production Management, Production Line, Manufacturing Operations, Continuous Improvement Process, Product Quality (QA/QC), Lean Methodologies, Lean Six Sigma, Process Improvement, Scheduling, Quality Control, Operational Efficiency, Process Analysis, Kanban Principles, Workflow Management

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    L

    Logical Operations

    Customer Service

    Skills you'll gain: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Service Recovery, Personalized Service, Brand Loyalty, Communication, Friendliness, Customer Analysis, Communication Strategies, Active Listening, Conflict Management, Crisis Management, Crisis Intervention

    4.9
    Rating, 4.9 out of 5 stars
    ·
    7 reviews

    Mixed · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    Alex Genadinik

    Empathy In Customer Service To Make Customers Feed Cared For

    Skills you'll gain: Customer Retention, Active Listening, Customer Service, Customer Advocacy, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Client Services, Customer and Client Support, Customer Engagement, Customer Support, Interpersonal Communications, Compassion, Emotional Intelligence

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    Healthcare Quality Improvement and Decision-Making

    Skills you'll gain: Patient Safety, Healthcare Project Management, Leadership, Continuous Quality Improvement (CQI), Safety Standards, Safety Assurance, Accident Prevention, Decision Making, Health Technology, Safety Training, Teamwork, Reliability, Innovation, Communication Strategies

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Process Improvement and Problem Solving

    Skills you'll gain: Process Improvement and Optimization, Process Optimization, Process Improvement, Brainstorming, Process Analysis, Process Management, Quality Improvement, Continuous Improvement Process, Business Process Improvement, Problem Management, Root Cause Analysis, Ideation, Creative Problem-Solving, Innovation, Operational Efficiency, Knowledge Transfer, Collaboration, Business Technologies, Waste Minimization, Data Management

    4.7
    Rating, 4.7 out of 5 stars
    ·
    32 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    Imperial College London

    Introduction to Quality Improvement in Healthcare

    Skills you'll gain: Continuous Quality Improvement (CQI), Healthcare Project Management, Patient Safety, Health Systems, Clinical Leadership, Patient-centered Care, Community Health, Health Policy, Leadership, Risk Analysis, Driving engagement, Overcoming Obstacles

    4.9
    Rating, 4.9 out of 5 stars
    ·
    96 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Operations Management in Healthcare- Streamlining Systems

    Skills you'll gain: Resource Utilization, Lean Methodologies, Operational Efficiency, Health Care Administration, Operations Management, Operational Excellence, Health Care Procedure and Regulation, Process Improvement, Systems Thinking, Patient Coordination, Health Technology, Care Coordination, Process Optimization, Workflow Management, Resource Allocation, Regulatory Requirements, Health Systems, Coordinating, Systems Integration, Cross-Functional Collaboration

    Intermediate · Course · 1 - 4 Weeks

1…456…392

In summary, here are 10 of our most popular service improvement courses

  • Data-Driven Process Improvement: University at Buffalo
  • Public Sector Efficiency: Optimizing Business Processes: Coursera
  • Customer-Focused Entrepreneurship: Service Insight & Loyalty: University of Arizona
  • Excellence in Customer Service (Advanced): Logical Operations
  • Using Data for Healthcare Improvement: Imperial College London
  • Advanced Lean Production & Continuous Improvement: Technical University of Munich (TUM)
  • Customer Service: Logical Operations
  • Empathy In Customer Service To Make Customers Feed Cared For: Alex Genadinik
  • Healthcare Quality Improvement and Decision-Making: University of Michigan
  • Process Improvement and Problem Solving: Packt

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