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  • Service Level Agreement

Results for "service level agreement"


  • Status: Preview
    Preview
    C

    Coursera

    What Are Service-Level Agreements (SLAs)?

    Skills you'll gain: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Service Management, Business Relationship Management, Expectation Management, Performance Measurement, Performance Metric, Key Performance Indicators (KPIs), Cloud Storage, Case Studies

    3.9
    Rating, 3.9 out of 5 stars
    ·
    16 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    SLIs and SLOs Demystified

    Skills you'll gain: Site Reliability Engineering, Service Level, Service Level Agreement, Reliability, Key Performance Indicators (KPIs), System Monitoring, Performance Metric, Performance Measurement, Business Metrics, Continuous Monitoring, Return On Investment, DevOps, Customer experience improvement, Incident Management, Software Development, Business Workflow Analysis, Journey Mapping, Prioritization, Business Leadership

    Intermediate · Course · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    P

    Pearson

    Cisco Software-Defined Wan for Enterprise and Cloud

    Skills you'll gain: Routing Protocols, Software-Defined Networking, Wide Area Networks, Virtual Networking, Network Troubleshooting, Open Shortest Path First (OSPF), Network Routing, Network Architecture, Network Monitoring, Network Planning And Design, Virtual Private Networks (VPN), Border Gateway Protocol, Network Performance Management, Network Security, Network Administration, Network Engineering, Firewall, Amazon Web Services, Cloud Services, Network Infrastructure

    5
    Rating, 5 out of 5 stars
    ·
    7 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    ITIL V4 Certification Preparation

    Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Practice Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Business Relationship Management, Hospitality Services, Continuous Improvement Process, Agile Methodology, Governance, Risk Management Framework

    4.7
    Rating, 4.7 out of 5 stars
    ·
    469 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft Azure Cloud Administration Basics

    Skills you'll gain: Microsoft Azure, Cloud Management, Cloud Computing, Dashboard Creation, Cloud Computing Architecture, Virtual Networking, Cloud Solutions, Cloud Infrastructure, Cloud Platforms, Cloud Services, Infrastructure As A Service (IaaS), Public Cloud, System Monitoring, Cloud Deployment, Kubernetes, Infrastructure as Code (IaC), Data Governance, Load Balancing, Scalability, AI literacy

    4.6
    Rating, 4.6 out of 5 stars
    ·
    56 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft Customer Service (with AI)

    Skills you'll gain: Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Customer Insights, Customer Retention, Customer Analysis, Customer Relationship Building, Dashboard Creation, Relationship Management, AI Personalization, Customer experience improvement, Microsoft Copilot, Customer Communications Management, Customer Service, Customer Data Management, Personalized Service, Driving engagement, Analytical Skills, Emotional Intelligence

    Beginner · Professional Certificate · 3 - 6 Months

What brings you to Coursera today?

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    Alex Genadinik

    Customer Service, Customer Support, Customer Experience

    Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

    4.9
    Rating, 4.9 out of 5 stars
    ·
    14 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Prepare for CFA Level 1: Investment & Financial Basics

    Skills you'll gain: Financial Statement Analysis, Working Capital, Financial Statements, International Finance, Capital Budgeting, Financial Analysis, Corporate Finance, Environmental Social And Corporate Governance (ESG), Financial Modeling, Ethical Standards And Conduct, Portfolio Management, Business Ethics, Portfolio Risk, Economics, Decision Making, Regression Analysis, Financial Policy, Business Economics, Quantitative Research, Investment Management

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Advanced Azure Integration: APIs, Events & Messaging

    Skills you'll gain: Cloud-Based Integration, Microsoft Azure, API Gateway, Application Performance Management, Event-Driven Programming, Application Programming Interface (API), Cloud API, Systems Integration, Azure Active Directory, Cloud Applications, Solution Architecture, Cloud Deployment, System Monitoring, Network Security, Cloud Computing, Cloud Services, Scalability, Software Design Patterns, Cloud Security, Internet Of Things

    Advanced · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Managing Virtualization, Storage & Policy in Server 2025

    Skills you'll gain: Active Directory, Group Policy, Windows Servers, Microsoft Servers, Virtualization, Virtual Machines, Server Administration, Data Storage Technologies, Performance Tuning, Microsoft Windows, Servers, Data Storage, Operating System Administration, Hybrid Cloud Computing, Cloud-Based Integration, System Configuration, AWS Identity and Access Management (IAM), Identity and Access Management, Cloud Services, Security Controls

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Service Marketing and Relationship Strategies

    Skills you'll gain: Service Recovery, Customer Service, Customer experience improvement, Service Design, Customer Relationship Building, Experience Design, Brand Loyalty, Service Management, Customer experience strategy (CX), Customer Engagement, Relationship Management, Service Improvement, Branding, Marketing Strategies, Strategic Marketing, Quality Management, Customer Complaint Resolution, Quality Improvement, Brand Management, Marketing and Public Relations

    Mixed · Course · 1 - 4 Weeks

  • P

    Packt

    ServiceNow System Administrator from Zero to Hero

    Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, User Provisioning, Database Application, Security Controls, Business Process Automation, Enterprise Application Management, Email Automation, Role-Based Access Control (RBAC), System Configuration, Identity and Access Management, Information Management, Data Security, Automation, Content Management, Scripting

    4.1
    Rating, 4.1 out of 5 stars
    ·
    32 reviews

    Beginner · Course · 1 - 3 Months

1234…561

In summary, here are 10 of our most popular service level agreement courses

  • What Are Service-Level Agreements (SLAs)?: Coursera
  • SLIs and SLOs Demystified: Packt
  • Cisco Software-Defined Wan for Enterprise and Cloud: Pearson
  • ITIL V4 Certification Preparation: EDUCBA
  • Microsoft Azure Cloud Administration Basics: Microsoft
  • Microsoft Customer Service (with AI): Microsoft
  • Customer Service, Customer Support, Customer Experience: Alex Genadinik
  • Prepare for CFA Level 1: Investment & Financial Basics: Board Infinity
  • Advanced Azure Integration: APIs, Events & Messaging: Packt
  • Managing Virtualization, Storage & Policy in Server 2025: Packt

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