
University of Pennsylvania
Skills you'll gain: Influencing, Active Listening, Negotiation, Communication, Communication Strategies, Persuasive Communication, Contract Negotiation, Trustworthiness, Leadership, Interpersonal Communications, Leadership Development, Business Communication, Strategic Communication, Relationship Building, Rapport Building, Professional Networking, Innovation, Growth Mindedness, Personal Development, Optimism

Included with Coursera Plus
Beginner · Specialization · 3 - 6 Months
University of Michigan
Skills you'll gain: Relationship Building, Growth Mindedness, Action Oriented, Goal-Oriented, Personal Development, Self-Motivation, Positivity, Goal Setting, Conscientiousness, Resilience, Persistence, Overcoming Obstacles, Planning, Learning Strategies, Social Network Analysis

Included with Coursera Plus
Beginner · Course · 1 - 3 Months
University of Pennsylvania
Skills you'll gain: Growth Mindedness, Personal Development, Optimism, Self-Awareness, Goal Setting, Personal Integrity, Habit Formation, Culture

Included with Coursera Plus
Beginner · Course · 1 - 4 Weeks

The State University of New York
Skills you'll gain: Web Presence, Social Media Content, Infographics, Social Media, Oral Expression, Professional Development, Concision, Social Media Strategy, Recruitment, Professionalism, Writing, Data Visualization, Branding

Included with Coursera Plus
Beginner · Course · 1 - 4 Weeks

University of Colorado System
Skills you'll gain: Growth Mindedness, Emotional Intelligence, Empathy & Emotional Intelligence, Goal Setting, Tenacity, Persistence, Self-Motivation, Personal Development, Creativity, Creative Thinking, Smart Goals, Adaptability, Creative Problem-Solving, Self-Awareness, Empathy, Resilience, Motivational Skills, Curiosity, Overcoming Obstacles, Courage

Included with Coursera Plus
Beginner · Course · 1 - 3 Months

Yale University
Skills you'll gain: Resourcefulness, Goal Setting, Adult Education, Decision Making, Relationship Building
Beginner · Course · 1 - 3 Months

John Wiley & Sons
Skills you'll gain: Lifelong Learning, Professionalism, Drive Engagement, Willingness To Learn, Client Services, Personal Development, Workplace inclusivity, Motivational Skills, Self-Motivation, Curiosity, Professional Development, Employee Engagement, Adaptability, Leadership, Emotional Intelligence, Mentorship, Performance Improvement, Critical Thinking and Problem Solving, Communication Strategies, Critical Thinking

Included with Coursera Plus
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Prompt Engineering, Customer Retention, Customer Acquisition Management, Customer experience improvement, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics

Included with Coursera Plus
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Problem Solving, Presentations, Collaboration, Critical Thinking and Problem Solving, Root Cause Analysis, Constructive Feedback, Interpersonal Communications, Oral Expression, Communication, Team Collaboration, Persuasive Communication, Creative Problem-Solving, Virtual Teams, Social Skills, Public Speaking, Verbal Communication Skills, Professional Development, Professionalism, Ability To Meet Deadlines, Operational Efficiency

Included with Coursera Plus
Beginner · Specialization · 1 - 3 Months
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Skills you'll gain: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Data Management, Account Strategy, Customer experience improvement, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Product Knowledge, Customer Insights, Incident Management, Business Management, Stakeholder Management

Included with Coursera Plus
Beginner · Course · 1 - 3 Months

Minnesota State University, Mankato
Skills you'll gain: Leadership and Management, Leadership Development, Team Management, Leadership, Team Leadership, Initiative and Leadership, Organizational Development, Professional Development, Communication Strategies, Professionalism, Strategic Leadership, Verbal Communication Skills, Conflict Management, Communication, Behavior Management, Performance Analysis, Business Management, Trustworthiness, Adaptability, Problem Solving

Included with Coursera Plus
Beginner · Specialization · 1 - 3 Months

American Psychological Association
Skills you'll gain: Stress Management, Resilience, Writing, Writing and Editing, Editing, Mental Health, Learning Strategies, Learning Theory, Human Learning, Mental Concentration, Physiology, Habit Formation, Productivity, Psychology, Motion Arguments, Oral Expression, Time Management, Critical Thinking, Scientific Methods, Mental Health Diseases and Disorders

Included with Coursera Plus
Beginner · Specialization · 3 - 6 Months